Privacy Policy

Last updated: 17 August 2026

This Privacy Policy explains how Veridian Commerce Limited, operating the online store Nordikk Living ("Nordikk Living", "we", "us" or "our"), collects, uses, stores, discloses and protects personal information when you visit our website, purchase our products, contact us, or otherwise interact with our services.

Veridian Commerce Limited is a company incorporated in Hong Kong under the Companies Ordinance (Chapter 622).

Registered office:
1804, 18/F, Office Plus
93–103 Wing Lok Street
Sheung Wan, Hong Kong

Privacy contact:
support@nordikk-living.com

By using our website or purchasing our products, you acknowledge that you have read this Privacy Policy.

1. Personal Information We Collect

We only collect personal information that is reasonably necessary for operating our online store, processing orders, providing customer service, improving our services, and complying with applicable laws.

Depending on how you interact with Nordikk Living, we may collect:

• Your full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Order details and purchase history

• Information you provide when contacting customer service

• Information relating to returns, refunds or exchanges

• Your marketing preferences

• Technical information relating to your use of our website

• IP address and device/browser information

• Information collected through cookies and similar technologies

We do not intentionally request or collect sensitive personal information unless it is necessary for a specific purpose and permitted by applicable law.

We ask customers to provide only information that is reasonably necessary for the relevant transaction or service.

2. How We Collect Personal Information

We may collect personal information when you:

• Visit or use our website

• Place an order

• Enter information during checkout

• Contact us by email

• Subscribe to communications from us

• Request customer support

• Request a return, refund or exchange

• Interact with our website or its features

Some technical information may also be collected automatically when you visit our website through Shopify and related website technologies.

3. Shopify

Our online store is operated using Shopify.

Shopify provides the e-commerce infrastructure that allows us to operate our online store, process orders, manage checkout functionality and provide related services.

Information submitted through our website may therefore be processed by Shopify and its relevant service providers as necessary to provide the services associated with our online store.

Shopify may process information in jurisdictions outside your country of residence. Where personal information is transferred internationally, we take reasonable steps to ensure that applicable data-protection requirements are respected.

For customers in Singapore, we take reasonable steps to ensure that overseas recipients of personal data provide a standard of protection comparable to that required under applicable Singapore data-protection law. Singapore's PDPA contains specific requirements concerning transfers of personal data outside Singapore.

4. Payment Information

We accept payments through major card networks, including:

• Visa

• Mastercard

• American Express

Your payment information may be processed by Shopify and/or the relevant payment-processing service involved in completing your transaction.

We do not intentionally store complete payment card numbers or security codes on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.

We may receive information necessary to identify and reconcile a transaction, such as the transaction status, payment method, transaction reference and limited payment details.

5. How We Use Your Personal Information

We may use your personal information for the following purposes.

Processing orders

We use your information to:

• Process and confirm your order

• Process payments

• Provide order confirmations

• Prepare and fulfil orders

• Arrange delivery

• Provide shipping updates

• Handle returns, refunds and exchanges

• Maintain transaction records

Customer service

We may use your information to:

• Respond to questions and enquiries

• Provide assistance with orders

• Resolve complaints

• Handle returns and refunds

• Communicate with you about your purchases

Website operation

We may use technical and usage information to:

• Operate our website

• Maintain website security

• Detect fraudulent or suspicious activity

• Troubleshoot technical issues

• Improve website performance

• Improve the shopping experience

Business and legal purposes

We may also use information where reasonably necessary to:

• Comply with applicable laws and regulations

• Meet accounting and record-keeping obligations

• Prevent fraud, abuse or unlawful activity

• Establish, exercise or defend legal claims

• Enforce our terms and policies

• Protect our business, customers and property

6. Legal Basis for Processing

Where applicable privacy law requires us to identify a legal basis for processing personal information, we may rely on:

Performance of a contract
For example, when processing your order and delivering products you have purchased.

Legal obligations
Where we are required to process information to comply with applicable laws, tax requirements, accounting obligations or lawful requests.

Legitimate interests
Where processing is reasonably necessary for operating and protecting our business, improving our website, preventing fraud or providing customer service, provided that such interests do not override applicable privacy rights.

Consent
Where applicable law requires us to obtain consent before carrying out a particular processing activity.

Where we rely on consent, you may withdraw that consent where permitted by applicable law.

7. Cookies

Our website uses cookies and similar technologies provided through Shopify and its website functionality.

Cookies may be used to:

• Keep the website functioning properly

• Maintain shopping-cart and checkout functionality

• Remember certain preferences

• Improve website performance

• Understand how visitors use the website

• Support security and fraud prevention

Some cookies are necessary for the operation of the website and cannot be disabled without affecting essential functionality.

Where applicable law requires consent for non-essential cookies or similar technologies, we will provide the appropriate mechanism for obtaining and managing that consent.

You can also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

8. Sharing Personal Information

We do not sell your personal information as a standalone product.

We may disclose personal information where reasonably necessary to operate Nordikk Living and provide our services.

Depending on the circumstances, information may be shared with:

• Shopify

• Payment and transaction-processing providers

• Shipping and delivery providers

• Fulfilment and logistics providers

• Technology and hosting providers

• Customer-service providers

• Security and fraud-prevention providers

• Professional advisers

• Accountants and auditors

• Legal advisers

• Government authorities, regulators or law-enforcement bodies where legally required

Third parties may process personal information only to the extent reasonably necessary for the relevant service or lawful purpose.

Where we engage third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

9. International Data Transfers

Nordikk Living is operated by a company incorporated in Hong Kong, while our customers may be located in Singapore and other countries.

As a result, personal information may be processed or stored in countries other than the country in which you live.

For customers in Singapore, we take reasonable steps to ensure that personal information transferred outside Singapore receives a standard of protection comparable to that required under the Singapore PDPA.

For customers whose personal information is protected by Hong Kong's Personal Data (Privacy) Ordinance, we handle personal information in accordance with the applicable data protection principles, including principles concerning purpose limitation, accuracy, retention, security and openness.

International transfers may occur as part of the services required to operate our Shopify store, process payments, fulfil orders, provide customer support and maintain our website.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information for the period necessary to:

• Complete and document transactions

• Provide customer support

• Handle returns and refunds

• Maintain business and financial records

• Prevent fraud

• Resolve disputes

• Establish or defend legal claims

• Comply with legal, tax, accounting or regulatory obligations

When personal information is no longer reasonably required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

We do not retain personal information indefinitely merely because it has been collected.

11. Accuracy of Personal Information

We take reasonable steps to ensure that personal information used by us is accurate and, where necessary, kept up to date.

If you believe that information we hold about you is inaccurate or incomplete, you may contact us at:

support@nordikk-living.com

We will take reasonable steps to correct inaccurate or incomplete information where required by applicable law.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, collection, use, disclosure, copying, modification, loss or destruction.

These measures may include:

• Access controls

• Restricted access to personal information

• Secure online services

• Appropriate authentication and account controls

• Use of established third-party service providers

• Security and fraud-prevention measures

• Reasonable procedures for handling potential security incidents

No online service can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the Internet.

13. Data Breaches and Security Incidents

If we become aware of a data breach affecting personal information, we will assess the incident and take appropriate steps in accordance with applicable law.

Where notification to affected individuals or a regulator is legally required, we will make such notification within the timeframe and in the manner required by applicable law.

14. Direct Marketing

Where permitted by applicable law, we may use your contact information to communicate with you about Nordikk Living, our products, promotions and offers.

Where consent is required for a particular form of direct marketing, we will obtain the required consent before sending such communications.

You may opt out of marketing communications at any time by using the unsubscribe mechanism included in the relevant communication or by contacting:

support@nordikk-living.com

Opting out of marketing communications will not prevent us from sending necessary transactional or service-related communications, such as order confirmations, delivery information or responses to customer enquiries.

For Singapore customers, our marketing practices are intended to comply with the applicable requirements of the Singapore PDPA and related rules concerning direct marketing.

15. Your Privacy Rights

Depending on where you live and which privacy laws apply to you, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate personal information

• Request deletion of personal information where legally applicable

• Object to certain uses of your personal information

• Request restriction of certain processing

• Withdraw consent where processing is based on consent

• Opt out of direct marketing

• Exercise other rights provided by applicable law

Hong Kong's PDPO provides individuals with rights concerning access to and correction of their personal data.

If you are located in a jurisdiction that provides additional privacy rights, we will handle valid requests in accordance with applicable law.

To make a privacy request, contact:

support@nordikk-living.com

We may need to verify your identity before completing certain requests in order to protect personal information from unauthorised disclosure.

16. Singapore Customers

If you are located in Singapore, this Privacy Policy is intended to provide information about our collection, use and disclosure of personal data in accordance with the applicable requirements of the Personal Data Protection Act 2012 (PDPA).

We aim to collect, use and disclose personal data only for purposes that are reasonable and appropriate in the circumstances and in accordance with applicable law.

Where personal data is transferred outside Singapore, we take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under the Singapore PDPA.

If you have a question, request or concern regarding your personal data, please contact us at:

support@nordikk-living.com

17. Hong Kong Customers

Veridian Commerce Limited is incorporated in Hong Kong and is subject to applicable requirements of the Personal Data (Privacy) Ordinance (Cap. 486).

The Hong Kong Privacy Commissioner for Personal Data identifies six Data Protection Principles covering matters including the purpose and manner of collection, accuracy and retention, use, security, openness and access/correction.

We seek to handle personal information consistently with these principles and applicable requirements of the Ordinance.

18. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information in circumstances where such collection was not appropriate, please contact us at:

support@nordikk-living.com

We will take reasonable steps to investigate and, where appropriate, delete the relevant information.

19. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Those third parties operate independently from Nordikk Living and may have their own privacy policies and practices.

We are not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made where necessary to reflect:

• Changes to our business

• Changes to our website

• Changes to the services we use

• Changes in technology

• Changes in applicable laws or regulations

• Changes to our privacy practices

The latest version will always be published on our website.

The date at the top of this Privacy Policy indicates when it was most recently updated.

21. Contact Us

If you have any questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact us.

Veridian Commerce Limited
Nordikk Living

1804, 18/F, Office Plus
93–103 Wing Lok Street
Sheung Wan, Hong Kong

Email: support@nordikk-living.com

22. Governing Privacy Requirements

This Privacy Policy is intended to describe our privacy practices in a clear and transparent manner.

The privacy laws applicable to a particular customer may depend on that customer's location, the nature of the interaction with Nordikk Living and other circumstances.

Nothing in this Privacy Policy is intended to remove or limit any mandatory privacy rights or protections that cannot lawfully be excluded.

Where applicable law provides a higher level of protection than described in this Privacy Policy, the applicable law will prevail.

Last updated: 17 August 2026