Shipping Policy
Last updated: 17 August 2026
At Nordikk Living, we want your order to reach you as quickly and smoothly as possible.
We currently offer delivery to Singapore.
1. Delivery Time
Our standard delivery time is approximately 5 days from the time your order has been processed and dispatched.
We aim to have your order delivered within this timeframe, but please understand that delivery times are estimates and are not guaranteed.
Occasionally, an order may take longer than expected due to circumstances outside our reasonable control, such as carrier delays, customs processing, severe weather, public holidays, operational disruptions or other unforeseen circumstances.
If a delay occurs, we appreciate your patience and will do our best to assist you.
2. Order Processing
Orders are processed after successful payment has been received.
Once your order has been processed and dispatched, you will receive the relevant shipping information available for your order.
Please make sure that your shipping information is complete and accurate when placing your order.
We cannot be responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.
3. Delivery Estimates
The estimated delivery time of 5 days is provided to give you a reasonable expectation of when your order should arrive.
Delivery times may occasionally be longer because of:
- Customs clearance
- Carrier delays
- Public holidays
- Severe weather
- Natural disasters
- Strikes or transportation disruptions
- High shipping volumes
- Incorrect or incomplete delivery information
- Government restrictions
- Other circumstances outside our reasonable control
These situations are uncommon, but when they occur, they may affect the estimated delivery time.
A delay beyond the estimated delivery time does not automatically mean that an order is lost.
4. Customs, Duties and Taxes
Orders shipped internationally may be subject to customs duties, taxes, import fees or other charges imposed by the destination country.
Where such charges apply, they may be the responsibility of the customer unless otherwise stated at checkout.
Nordikk Living does not control customs authorities and cannot guarantee how quickly an individual shipment will be cleared.
5. Tracking
Where tracking information is available for your order, it will be provided to you after your order has been dispatched.
Please note that tracking information may take some time to become active after an order has been shipped.
Tracking updates are provided by the relevant shipping carrier and may occasionally be delayed.
6. Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
support@nordikk-living.com
When contacting us, please include your order number so that we can assist you as quickly as possible.
We will do our best to investigate delayed shipments and, where appropriate, work with the relevant shipping provider to determine the status of your order.
7. Lost or Damaged Shipments
If your order appears to have been lost or arrives damaged, please contact us at support@nordikk-living.com as soon as reasonably possible.
We may request additional information, such as photographs of damaged packaging or the product, to help us investigate the issue.
Where a shipment is confirmed as lost or a product is damaged in transit, we will work with you to provide an appropriate solution in accordance with applicable law.
Nothing in this Shipping Policy limits any mandatory consumer rights that apply to you.
8. Delivery Address
Customers are responsible for providing a correct and complete delivery address at checkout.
If you provide an incorrect or incomplete address and the carrier is unable to deliver your order as a result, additional delivery costs may apply where permitted by applicable law.
If you realise that you have entered an incorrect address, please contact us as soon as possible at:
support@nordikk-living.com
We will do our best to help, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
9. Delivery Delays Beyond Our Control
While we aim to provide a fast and reliable delivery service, we cannot be held responsible for delays caused by events or circumstances beyond our reasonable control.
This may include, but is not limited to:
- Carrier delays
- Customs delays
- Severe weather
- Natural disasters
- Strikes
- Transportation disruptions
- Government actions or restrictions
- Public holidays
- Unusually high shipping volumes
- Other unforeseen events
In such circumstances, the estimated delivery time may be extended.
We will nevertheless make reasonable efforts to assist you and, where possible, help resolve delivery issues.
10. Delivery Policy and Your Consumer Rights
This Shipping Policy is intended to provide clear expectations regarding delivery.
Nothing in this policy is intended to exclude, restrict or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.
Where mandatory consumer protection law provides you with rights relating to delivery, those rights will continue to apply.
11. Contact Us
If you have any questions about shipping or the status of your order, please contact us:
Nordikk Living
Veridian Commerce Limited
1804, 18/F, Office Plus
93–103 Wing Lok Street
Sheung Wan, Hong Kong
Email: support@nordikk-living.com
We are always happy to help.
Last updated: 17 August 2026