Refund & Returns Policy
Last updated: 17 August 2026
At Nordikk Living, we want you to be happy with your purchase.
If you need to return an item, we ask that you take reasonable care of the product and return it in the condition in which you received it.
This Refund & Returns Policy explains when returns and refunds are available and how to request one.
Nordikk Living is operated by:
Veridian Commerce Limited
1804, 18/F, Office Plus
93–103 Wing Lok Street
Sheung Wan, Hong Kong
Email: support@nordikk-living.com
1. Returns
We accept eligible returns provided that the product is returned to us in a condition that allows it to be resold.
For a standard change-of-mind return, the product must be:
- Unused
- In its original condition
- Clean and free from damage
- Complete with all included components
- Returned with its original packaging where reasonably possible
- Suitable for resale
Because our products are home-decor and household accessories, including products designed to attach to walls using suction cups, we strongly recommend that customers do not install, use or test the product on a wall if they are considering returning it.
Once a suction-cup product has been installed or used, it may show marks, dirt, scratches, deformation, loss of adhesion or other signs of use that affect its resale value.
A product that has been used, installed, damaged, soiled or otherwise altered may therefore not qualify for a voluntary change-of-mind refund, to the extent permitted by applicable law.
2. Change-of-Mind Returns
If you simply change your mind about your purchase, we may accept the return provided that the item satisfies the return conditions above.
A change-of-mind return is different from a return involving a defective, damaged or incorrectly supplied product.
For change-of-mind returns, we reserve the right to refuse a refund where the returned product is not in a resalable condition, to the extent permitted by applicable law.
Nothing in this section limits any mandatory consumer rights that apply to you.
3. Products That Are Defective or Do Not Match Your Order
If your product arrives:
- Defective
- Damaged
- Incomplete
- Significantly different from its description
- Different from the product you ordered
- Otherwise not in conformity with the applicable purchase contract
please contact us at:
support@nordikk-living.com
as soon as reasonably possible.
Please include:
- Your order number
- A description of the issue
- Photographs or videos showing the issue where appropriate
We may ask for photographs or other reasonable information to help us assess the problem.
For these situations, your statutory consumer rights are not affected by our standard return conditions.
For customers in Singapore, statutory rights may apply where goods do not conform to the applicable contract. Under Singapore's Consumer Protection (Fair Trading) Act, applicable remedies can include repair or replacement and, in qualifying circumstances, a price reduction or rescission of the contract.
Accordingly, we will assess defective or non-conforming products in accordance with applicable law rather than automatically treating them as ordinary change-of-mind returns.
4. Products Damaged During Delivery
If your order arrives damaged, please contact us at:
support@nordikk-living.com
Please provide photographs of:
- The product
- The packaging
- Any visible damage
This helps us investigate the issue with the relevant delivery provider and determine the appropriate solution.
Where the damage means that the product does not conform to the applicable purchase contract, your statutory consumer rights remain unaffected.
5. How to Request a Return
Before sending anything back, please contact us at:
support@nordikk-living.com
Please include your:
Order number:
Name:
Reason for return:
Photographs, where relevant:
Do not send a return to the registered office address unless we specifically instruct you to do so.
We will provide the appropriate return instructions after reviewing your request.
This helps us ensure that your return reaches the correct location and can be processed efficiently.
6. Return Shipping
For a voluntary change-of-mind return, the customer is responsible for the cost of returning the product to us, unless we agree otherwise or applicable law requires otherwise.
Where a product is defective, damaged, incorrectly supplied or otherwise covered by a statutory remedy, we will handle return shipping and related costs in accordance with applicable law and the circumstances of the case.
We recommend using a trackable shipping service when returning an item.
Nordikk Living cannot be responsible for a return that is lost in transit before it reaches us where the customer has chosen and arranged the return shipping, subject to applicable law.
7. Inspection of Returned Products
Once we receive your return, we will inspect the product to determine whether it meets the applicable return conditions.
For voluntary change-of-mind returns, we may refuse the refund or make an appropriate adjustment where the product has been:
- Used
- Installed
- Damaged
- Scratched
- Soiled
- Altered
- Returned without essential components
- Returned in a condition that prevents reasonable resale
This does not affect your statutory rights in relation to defective or non-conforming products.
We will not use this inspection process to improperly restrict any mandatory consumer remedy.
8. Refunds
If your return is approved, the applicable refund will normally be issued to the original payment method.
Refund processing may take some time depending on the payment provider and financial institution involved.
We are not responsible for delays caused by a customer's bank, card issuer or payment provider after we have initiated the refund.
For approved change-of-mind returns, we may deduct or exclude return shipping costs where those costs are the customer's responsibility under this policy.
Where a refund is required as a remedy for a defective or non-conforming product, we will process the refund in accordance with applicable law.
9. When a Refund May Be Refused
For ordinary voluntary returns, a refund may be refused where the returned product is not in a condition that reasonably allows it to be resold.
Examples include products that have been:
- Installed on a wall
- Used
- Dirtied
- Scratched
- Damaged
- Modified
- Missing components
- Returned without necessary accessories
- Returned with substantial signs of use
For our suction-cup products in particular, installation or use can affect the condition and resale value of the product.
However, we will not refuse a refund or other statutory remedy solely because a product has been used where applicable consumer law gives the customer a remedy for a defect or lack of conformity.
10. Incorrect or Incomplete Returns
If you return an item that is not the item purchased from Nordikk Living, or if an item is missing from a returned order, we may be unable to process the requested refund until the situation has been clarified.
We may request additional information from you to resolve the issue.
11. Exchanges
Where appropriate, we may offer an exchange instead of a refund.
If an exchange is not available or appropriate, we may provide another remedy in accordance with this policy and applicable law.
For defective or non-conforming products, the available remedy will depend on the circumstances and applicable consumer law.
12. No Refund for Improper Installation or Use
Our products are designed to be installed and used according to the product instructions.
A product that fails because it was:
- Installed incorrectly
- Used contrary to the instructions
- Used on an unsuitable surface
- Subjected to excessive weight
- Modified
- Damaged through misuse
may not qualify for a voluntary refund or remedy for a defect that was caused by that misuse, to the extent permitted by applicable law.
This does not exclude any rights that cannot legally be excluded.
13. Statutory Consumer Rights
This policy does not replace or limit your statutory consumer rights.
For customers in Singapore, the Consumer Protection (Fair Trading) Act provides additional rights in relation to goods that do not conform to the applicable contract. In qualifying circumstances, consumers may have rights to repair or replacement and, depending on the circumstances, a price reduction or rescission of the contract.
Singapore law also provides specific rules concerning certain cancellation rights for particular types of regulated contracts. Those rules do not mean that every ordinary online purchase automatically carries a general statutory "change of mind" return period.
Accordingly, our voluntary change-of-mind return conditions are separate from any mandatory rights that apply to your purchase.
14. Consumer Protection
Nothing in this policy is intended to exclude, restrict or limit any right, remedy, guarantee or protection that cannot legally be excluded or limited.
If applicable consumer law provides you with a right that is more favourable than the terms of this policy, that legal right will prevail.
15. Contact Us
If you have a question about a return or refund, please contact us:
Nordikk Living
Veridian Commerce Limited
1804, 18/F, Office Plus
93–103 Wing Lok Street
Sheung Wan, Hong Kong
Email: support@nordikk-living.com
We will do our best to make the return process as straightforward as possible.
Last updated: 17 August 2026